Eco Chic Terms and Conditions
This site is owned by FAYE (UK) LTD (hereafter THE MERCHANT) and registered in England, Registration No. 05091122, with registered address at Unit 5 River Brent Business Park, Trumpers Way, London, W7 2QA (hereafter THE MERCHANT ADDRESS), and email address at [email protected].
Any purchase of goods from the site www.fayeuk.co.uk (hereafter THE MERCHANT SITE) requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer's "digital signature".
These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by THE MERCHANT for the customer. We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on our official website and it is the customer's responsibility to read the terms and conditions on each occasion before placed an order and your continued use of the website and/or catalogue shall signify your acceptance to be bound by the latest terms and conditions.
Title to all goods supplied by THE MERCHANT will remain vested in Faye (UK) Ltd until all sums due from the customer to the supplier on any account have been paid in full.
2. Product Information
effort has been made to ensure the accuracy of the information
presented on THE MERCHANT SITE. THE MERCHANT or its suppliers shall not
be held liable for the consequences, accidents, or special damages
arising from electronic transmissions or the accuracy of transmitted
information, even in cases where THE MERCHANT was aware of the
possibility of such damages. Manufacturer and brand names are only used
for identification purposes. Product photos, descriptions and prices are
3. Order Process
3.1 Please note that sales order from the website/agents is just an acknowledgement. This is not an order confirmation or order acceptance from THE MERCHANT.
3.2 Orders from outside UK are pro-forma based and full payment had to be received before goods are dispatched.
3.3 Acceptance of your order and the completion of the contract between you and THE MERCHANT will take place on acceptance of pro-forma invoice payment from you, or dispatch of the products ordered if you hold a credit account with THE MERCHANT, unless we have notified you that we do not accept your order or you have cancelled it.
3.4 THE MERCHANT will invoice you with details of your order and a packing list will be enclosed when THE MERCHANT dispatched your order. It's the customer's responsibility to check the goods received are described as the same as your ordered.
4. Delivery Terms
4.1 Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service. We aim to deliver products to customers in mainland UK address within the next working day after your payment in full and cleared (credit account holder order must received before 1.00pm). For order deliver to the Northern Ireland, Channel Islands, Isle of Man, Okney, Shetland and Scottish Islands, BFPO addresses, or any other parts of EU, the delivery time is aimed at 2-5 working days. We shall not be held responsible for delayed
delivery times due to the carrier, including for the loss of goods, bad
weather or strikes.
4.2 THE MERCHANT will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to THE MERCHANT and the carrier within three (3) business days of delivery.
In the event of
damage of goods or part thereof in transit or for any discrepancy
between the goods delivered and the goods ordered, the customer must
hold the goods and make them available for inspection or collection by
THE MERCHANT or its representatives on request.
We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.
5. Back Order, Returns, Cancellations and Substitutions
(UK mainland and Northern Ireland only)
5.1 When the order is not fulfilled we back order for our customers automatically, which is shown clearly on the delivery note. If you do not wish to accept back order, please notify THE MERCHANT as soon as possible.
5.2 As the supplier we offer a 14 days money back guarantee from your receipt of goods and we'll give you either a refund or exchange, providing that you notify us WITHIN 14 DAYS. The customer is expressly informed that THE
MERCHANT is not the manufacturer of the goods presented in THE MERCHANT
SITE and that After 14 days THE MERCHANT shall not be held liable for defective goods. THE MERCHANT can not accept any return after 14 days from date of invoice.
5.3 THE MERCHANT do not substitute your order, including colour and product. However, please notice any image used in this catalogue/website is for demonstration only, they might not look exactly the same as the one you ordered.
6. Right to Withdrawal
In accordance with the Distance Selling Regulations 2000, the customer has the right to a cooling off period of seven (7) business days, starting at the time goods are received, to cancel the contract and return said goods at their own expense, without having to give a reason. All returns can be indicated beforehand with THE MERCHANT customer service department. All goods must be returned to THE MERCHANT ADDRESS.
Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged or unsealed goods, including damage to original packaging. The customer can exercise this right to withdrawal without penalty, excepting the return fee for the goods. If the customer exercises the right to withdrawal, they have the option of requesting a full refund or exchange of goods. If an exchange is requested, all shipping expenses shall be the responsibility of the customer.
If the right to withdrawal is exercised, THE MERCHANT will make every effort to refund the customer within 30 days.
7. Intellectual Property
You acknowledge and agree that all copyright, trademarks and all other intellectual prperty rights in all materials and/or content made available as part of your use of this website/catalogue shall remain at all times vested in us or our licensors.
Your are permitted to use this material only as pexpressly authorised by us or our licensors.
8. Force Majeure
Neither party will be deemed to be in breach of any of its obligations under the agreement as a result of any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the parties' control. A force majeure event includes, but is not limited to, any unforeseeable, inevitable, or unstoppable act, event, non-happening, omission or accident beyond the control of either party, despite all reasonable efforts made to the contrary. In addition to events usually recognized by the British courts, a force majeure event includes in particular (without limitation) the following: Strike, lock-out, earthquake, fire, storm, flood, lightning, explosion, impossibility of the use of public or private telecommunications networks.
In such circumstances, the party delayed or unable to perform ("Delayed Party") shall notify the other party ("Affected Party") within ten (10) business days following the date such events become known.
Unless prevented due to force majeure, both parties will meet within three months to examine the impact of the event and agree to the conditions under which the contract shall be continued. If the force majeure lasts longer than one (1) month, this agreement may be terminated by the injured party.
9. Partial Invalidity
These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court.
No failure of either party to exercise any power given to it in these terms and conditions or to insist upon strict compliance by the other party with its obligations hereunder shall constitute a waiver of either party's right to demand exact compliance with the terms hereof.
11. Data Protection
All personal data you provide us is used to process your orders. This data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1998.
12. Late Payment Charges
All goods title remain with Faye (UK) Ltd until it's paid in full. Any overdue balance will be subject to a 20% APR charges and in case of oversea customers, there will be a further 50% surcharge if the amount became outstanding from the agreed payment terms, to cover the cost of recovery.
13. Applicable Law and Competent Jurisdiction
In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed on THE MERCHANT SITE strictly imply the acceptance of THE MERCHANT's terms and conditions.
In case of dispute or claim, the customer agrees to seek an amicable solution with THE MERCHANT before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the English courts.