Eco Chic Delivery
We use two courier in UK, all orders are either sent via DPD or Parcel Force.
Orders placed by 12.00am will be processed at the same date, given that the payment is either received or account status is satisfactory.
For UK mainland customers carriage paid order is £150, and it's normally a next day delivery service. For Norther Ireland, Channel Islands, Highland, and Republic Ireland carriage paid order is £300. For Western Europe Zone 1, 2, & 3 carriage paid order is EUR 200.
Should your order is below carriage paid, the following carriage will apply to your order.
|Delivery Service||Time||Order Value (0-£150)||Order Value (100-£300)||Order Value (Over £300)|
|Uk Mainland - Standard Next Day||1 day||£10||£0|
|UK Highland, Isle of Wright, Guernsey, & Jersey||2 days||£15|
|N. Ireland & Republic of Ireland||2 days||£15|
|West Europe Zone 1 - Belgium, Denmark, France, Netherland, Norway, & Sweden||3-5 days||£20|
|West Europe Zone 2 - Austria, Czech Republic, Finland, Germany, Portugal, Spain, & Swizerland||4-7 days||£25|
|West Europe Zone 3 - Greece, Italy, & Poland||4-7 days||£30|
Eco Chic Return Policy for Consumer
6 Month Handbag Warranty
Eco Chic offer a 6 month Warranty on all handbags. This covers manufacturers faults within 6 months from the date of purchase from our authorised retailer. This warranty does not cover wear and tear to the handbag, or misuse.
In the event of a manufacturing fault within a 6 month period, phone the Faye London customer service team on 02088138545.
We will ask you a receipt of when and where you purchase the item from, and to send the bag back or provide photographic evidence of the fault via email. Once the fault is verified you will be offered a replacement for the faulty handbag.
Unfortunately we do not provide warranty for fragile item like the coffee cups.