Eco Chic Delivery
We use two courier in UK, all orders are either sent via DPD or Parcel Force.
Orders placed by 12.00am will be processed at the same date, given that the payment is either received or account status is satisfactory.
For UK mainland customers carriage paid order is £150, and it's normally a next day delivery service. For Norther Ireland, Channel Islands, Highland, and Republic Ireland carriage paid order is £300. For Western Europe Zone 1, 2, & 3 carriage paid order is EUR 200.
Should your order is below carriage paid, the following carriage will apply to your order.
|Delivery Service||Time||Order Value (0-£150)||Order Value (100-£300)||Order Value (Over £300)|
|Uk Mainland - Standard Next Day||1 day||£10||£0|
|UK Highland, Isle of Wright, Guernsey, & Jersey||2 days||£15|
|N. Ireland & Republic of Ireland||2 days||£15|
|West Europe Zone 1 - Belgium, Denmark, France, Netherland, Norway, & Sweden||3-5 days||£20|
|West Europe Zone 2 - Austria, Czech Republic, Finland, Germany, Portugal, Spain, & Swizerland||4-7 days||£25|
|West Europe Zone 3 - Greece, Italy, & Poland||4-7 days||£30|
Eco Chic Return Policy
6 Month Handbag Warranty
Faye London offer a 6 month Handbag Warranty on all handbags. This covers manufacturers faults within 6 months from the date of purchase from Faye London. This warranty does not cover wear and tear to the handbag, or misuse. In the event of a manufacturing fault within a 6 month period, phone the Faye London customer service team on 02088138545. They will either ask you to send the bag back or provide photographic evidence of the fault via email. Once the fault is verified you will be offered a credit note for the faulty handbag. Unfortunately we cannot provide replacements.
No-Quibble First Order Return Policy
You can return your first order for any reason with no question asked, provided it is returned within 7 working days and goods are not used and in new and resalable condition with original packaging; you will receive full refund/coupon after the return is received and checked; Refund/Credit takes up to 15 working days to be processed. Refund does not include any postage from both sides; for purchase above £300 where we delivered free of charge, if your net purchase after return/refund is less than £300, we will charge original postage at prevailing rate. You can keep partial order provided it meets minimum order requirement, otherwise, you will have to return the whole order for a refund/coupon.